What forms of payment do you accept?
We accept PayPal, Shop Pay, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also offer Clearpay.
Unfortunately, we cannot accept checks, money orders, or American Express gift cards.
How do I pay with a gift card?
To redeem your gift card, just choose Gift Card as your payment method at checkout, and enter the unique code included in your gift card email. If the gift card amount is less than your order total, you'll also need to add an additional payment method to cover the remaining balance for the order. If your gift card has a remaining balance after your order is placed, you can use that amount on your next order, so be sure to save your unique code to use again next time!
Please note, gift cards are currently only available for purchase in the United States and United Kingdom.
What can I do if my payment is declined?
We recommend checking that your card's billing details (such as the security code and zip code) match what you’ve entered into our system, and that your card is not expired.
Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at gTEAM@glossier.com. We’re happy to help!
Why was my order canceled when I did not request a cancellation?
All orders are subject to our acceptance or rejection based on product availability, and compliance with our Terms of Service. If we have reason to believe that your order is not for personal use, we reserve the right to reject or cancel any order that you place and refund your original form of payment. If you have questions about your order status, please reach out to us at email@example.com.
Is there a limit to how many of an item I can purchase?
We enforce a limit of 3 per customer on our merchandise, candles, and limited edition items, a limit of 5 per customer on our fragrance items, and a limit of 20 per customers on beauty and skincare items to protect inventory levels and make sure everyone has a chance to enjoy our products.
I used to have store credit in my Glossier account, but I can't find it anymore. How can I use it?
We recently transitioned our site to use a new format for store credit. Any credit from our previous system has been automatically transferred to a digital gift card—you should have received a digital gift card with your remaining Glossier balance in October 2022. Once you receive your gift card via email, you must activate it by clicking on the digital gift card link. This will show the code you will use to redeem your store credit at checkout. If you can't find the email from us, we suggest checking your spam/junk folder just in case, and you can email gTEAM@glossier.com if you need more help!
What is Clearpay and how do I use it?
Clearpay is a payment service allowing us to offer UK customers the ability to make purchases instantly and then pay for them in 4 automatic installments made every 2 weeks without any interest.
Just shop on Glossier.com and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard). If you’ve used Clearpay before, just log in to your Clearpay account.
Please note, all items in your shopping bag must be eligible for Clearpay and the shopping value must be under £800. Clearpay is only available to customers with a UK billing address. Customers with international billing addresses will not be able to create a Clearpay account.
How does the Clearpay payment schedule work?
Clearpay customers make their first payment at the time of purchase, the remaining three payments are deducted every 2 weeks automatically from your selected payment method.
If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
What if I can’t pay a Clearpay installment?
As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.
Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee for a missed payment that is not resolved.
This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days.
Late fees will not exceed 25% of the total order.
Please see Clearpay Terms of Service.
When will my items be delivered if I use Clearpay?
Clearpay orders are delivered within our standard delivery timeframes like any order from Glossier.
Is there a limit to how much I can spend on a single Clearpay transaction?
Yes, your bag value must be less than £800 to use Clearpay. Other factors may be taken into account that might cause this figure to be less, such as being a new customer or your customer payment history.
When will my items be delivered if I use Installments by Clearpay?
Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.
See the Shipping section above for details!
What products are not eligible for Clearpay?
Clearpay is not available on purchases of gift cards.
If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.
How do I return an item purchased with Clearpay?
Our same return policy and steps apply to orders placed using Clearpay—see the Returns section above for details! If you return an item, Clearpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Clearpay.
Where can I find out more about Clearpay?