How can I find out more information about a product?
You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing gTEAM@glossier.com.
Are Glossier products suitable for my skin type?
Our products are dermatologist tested and formulated for all skin types! If you have questions about your specific skin type, reach out to us at gTEAM@glossier.com. We'd love to help you create a routine that works best for you!
Are Glossier products cruelty free?
We’re committed to being cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. We are proud to share that our products are certified cruelty-free by Leaping Bunny, the only internationally recognized certification organization for cruelty-free companies. Being Leaping Bunny certified also means we’ll have regular independent audits to ensure we’re compliant.
Are Glossier products vegan?
Many of our products are vegan. For more details, check out the “Good to know” section on each product page on Glossier.com. Also be happy to follow up with a full list if you’d prefer!
Can I sell Glossier products in my own store?
Your purchase of Glossier products is only for your personal use. By purchasing Glossier products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
Can you help with a product I bought from a third party marketplace?
We’re only able to guarantee the authenticity of products purchased on Glossier.com, at our retail locations, and through authorized partnerships. We’re also not able to process returns or otherwise assist with orders not placed through Glossier.com or at our retail locations.
How are Glossier products different from other beauty brands?
Our products reflect our belief that beauty should be fun, easy, imperfect, and personal. Our formulas are designed to live with you, not on you, and enhance what you already have. They are meant to be touched, smooshed, traveled with, cherished, and shared until their packages are crinkly and dirty and can literally give no more. They represent fun and freedom, and are the result of years of recommendations from people who love beauty.
Why aren’t all Glossier products available to be shipped to my location?
Certain products such as fragrances or alcohol-based products cannot be shipped by air due to U.S. Department of Transportation regulations and must be ground shipped. Due to these regulations we are unable to ship some products internationally.
For more details on our international shipping locations, and any product shipping limitations in those countries, please visit our International Page.
When is the next product launching?
We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.
I have a weird question and I want to talk to a person about it.
We’ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email us at gTEAM@glossier.com or chat to us via the widget on glossier.com. We’re always here to help!
How can I get Glossier stickers?
All Glossier orders include a seasonal sticker (it changes depending on seasons or new product launches). We cannot send stickers separately of orders.
How do I send a gift card?
You can purchase a digital gift card here. We offer the following digital gift card delivery options:
Same-Day Delivery: your gift card is delivered to your recipient’s email approximately 2 hours after purchase
Future Scheduled Delivery: You can schedule a gift card to be delivered to your recipient’s email up to 90 days in advance. Future scheduled gift cards are delivered between 4am-10am in your (the sender’s) time zone.
You can also have the gift card delivered to your own email if you’d like to print and hand it off to your recipient yourself!