Help & FAQ
Help & FAQ
When can I expect to receive my Glossier order?
Standard: 3-5 business days (£4, or free when you spend £30 or more, after promotions)
Expedited: 1-2 business days (£6)
Standard shipping to Ireland takes 5-10 business days and costs €15, or is free when you spend €50 or more (after promotions).
Standard shipping to Sweden takes 6-11 business days and costs 200 kr, or is free when you spend 505 kr or more (after promotions).
Standard shipping to Denmark takes 6-11 business days and costs 120 kr, or is free when you spend 360 kr or more (after promotions).
Standard shipping to France takes 3-5 business days and cost 16.00€, or free when you spend 50.00€ or more (after promotions)
Please allow 2 to 3 business days for us to receive and process your order. Expedited orders will arrive in the next 1-2 business days when you place your order by 11 am GMT.
Please note, it may take a few extra days to deliver to BFPO addresses. No matter which shipping method you choose, we’ll send a tracking number so you can watch your package’s journey.
Where does Glossier currently ship?
Glossier currently ships to the 50 U.S. States, Puerto Rico, Canada, the U.K., the Republic of Ireland, Sweden, Denmark, and France. You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, and remote areas in Canada.
Please note, due to restrictions on our site, we are currently unable to ship to UK islands, but hope to be able to do so in the future!
We are working on bringing Glossier everywhere around the world. Tag us @Glossier to let us know where you live!
Will I be charged VAT & Duties?
Orders will have no duties, and VAT is included in the price of each item.
Do you ship to PO Boxes?
My tracking details aren't working, Can you help?
Of course! Sometimes, the carrier takes 1–2 business days to register your shipment status, so we recommending allowing 48 hours for the tracking details to update. That said, if your tracking number isn’t updating or working at all, please reach out to us via gTEAM@glossier.com. We're always here to help!
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email gTEAM@glossier.com.
I know you ship to my country, but I don't see it as an option at checkout. How can I change the shipping country?
You'll need to make sure you're shopping from the correct country site first! To change the currency you’re shopping in (and country you’re shipping to), just scroll down to the bottom of the page and select the correct country. Right now, we only ship to the countries listed here, but we're working on bringing Glossier to more countries in the future.
Are there limitations with shipping fragrance in the UK?
Since fragrance is considered a Dangerous Good and per Health & Safety Standards in the United Kingdom, Next Day Delivery of Glossier You is only available for our mainland UK friends. For all of our non-mainland UK friends, your order containing Glossier You will ship via Standard Shipping (Royal Mail).
How can I find out more information about a product?
You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing gTEAM@glossier.com.
Are Glossier products suitable for my skin type?
Our products are dermatologist tested and formulated for all skin types! If you have questions about your specific skin type, reach out to us at gTEAM@glossier.com. We'd love to help you create a routine that works best for you!
Are Glossier products cruelty free?
We’re committed to being cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. We are proud to share that our products are certified cruelty-free by Leaping Bunny, the only internationally recognized certification organization for cruelty-free companies. Being Leaping Bunny certified also means we’ll have regular independent audits to ensure we’re compliant.
Can I sell Glossier products in my own store?
Your purchase of Glossier products is only for your personal use. By purchasing Glossier products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
Can you help with a product I bought from a third party marketplace?
We’re only able to guarantee the authenticity of products purchased on Glossier.com, at our retail locations, and through authorized partnerships. We’re also not able to process returns or otherwise assist with orders not placed through Glossier.com or at our retail locations.
How are Glossier products different from other beauty brands?
Our products reflect our belief that beauty should be fun, easy, imperfect, and personal. Our formulas are designed to live with you, not on you, and enhance what you already have. They are meant to be touched, smooshed, traveled with, cherished, and shared until their packages are crinkly and dirty and can literally give no more. They represent fun and freedom, and are the result of years of recommendations from people who love beauty.
When is the next product launching?
We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.
I have a weird question and I want to talk to a person about it.
We’ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email us at gTEAM@glossier.com. Don’t worry—we check it constantly.
How can I get Glossier stickers?
All Glossier orders include a seasonal sticker (it changes depending on seasons or new product launches). We cannot send stickers separately of orders.
Returns & Exchanges
How do I place a return?
Please reach out to gTEAM@glossier.com or visit one of our stores with your order number and the products you'd like to return, and we'll take care of the rest.
What’s your return policy?
We're happy to help process a return within 30 days of receiving the order.
The original order number must be provided to place a return, and you will be refunded in full to your original form of payment (with the exception of in-store cash purchases, which will be refunded with store credit). Please note, gift cards and store-specific merchandise are final sale.
How long does it take to receive a refund?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
Just email gTEAM@glossier.com with your order number, and we’ll be sure to get you the Glossier you ordered!
Can I return a product I received as a gift?
If you were gifted Glossier but it isn't what you had in mind, you can return your items for store credit. Please reach out to gTEAM@glossier.com or visit one of our stores with the gifter's first and last name, email address, and the products you’d like to return (the gifter won’t be notified of any changes). Once locating the original order, we'll handle it!
What forms of payment do you accept?
We accept PayPal, Shop Pay, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also offer Clearpay.
Unfortunately, we cannot accept checks, money orders, or American Express gift cards.
How do I pay with a gift card?
To redeem your gift card, just choose Gift Card as your payment method at checkout, and enter the unique code included in your gift card email. If the gift card amount is less than your order total, you'll also need to add an additional payment method to cover the remaining balance for the order. If your gift card has a remaining balance after your order is placed, you can use that amount on your next order, so be sure to save your unique code to use again next time!
Please note, gift cards are currently only available for purchase in the United States and United Kingdom.
What can I do if my payment is declined?
We recommend checking that your card's billing details (such as the security code and zip code) match what you’ve entered into our system, and that your card is not expired.
Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at gTEAM@glossier.com. We’re happy to help!
Why was my order canceled when I did not request a cancellation?
All orders are subject to our acceptance or rejection based on product availability, and compliance with our Terms of Service. If we have reason to believe that your order is not for personal use, we reserve the right to reject or cancel any order that you place and refund your original form of payment. If you have questions about your order status, please reach out to us at email@example.com.
Is there a limit to how many of an item I can purchase?
We enforce a limit of 3 per customer on our merchandise, candles, and limited edition items, a limit of 5 per customer on our fragrance items, and a limit of 20 per customers on beauty and skincare items to protect inventory levels and make sure everyone has a chance to enjoy our products.
I used to have store credit in my Glossier account, but I can't find it anymore. How can I use it?
We recently transitioned our site to use a new format for store credit. Any credit from our previous system has been automatically transferred to a digital gift card—you should have received a digital gift card with your remaining Glossier balance in October 2022. Once you receive your gift card via email, you must activate it by clicking on the digital gift card link. This will show the code you will use to redeem your store credit at checkout. If you can't find the email from us, we suggest checking your spam/junk folder just in case, and you can email gTEAM@glossier.com if you need more help!
What is Clearpay and how do I use it?
Clearpay is a payment service allowing us to offer UK customers the ability to make purchases instantly and then pay for them in 4 automatic installments made every 2 weeks without any interest.
Just shop on Glossier.com and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard). If you’ve used Clearpay before, just log in to your Clearpay account.
Please note, all items in your shopping bag must be eligible for Clearpay and the shopping value must be under £800. Clearpay is only available to customers with a UK billing address. Customers with international billing addresses will not be able to create a Clearpay account.
How does the Clearpay payment schedule work?
Clearpay customers make their first payment at the time of purchase, the remaining three payments are deducted every 2 weeks automatically from your selected payment method.
If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
What if I can’t pay a Clearpay installment?
As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.
Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee for a missed payment that is not resolved.
This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days.
Late fees will not exceed 25% of the total order.
Please see Clearpay Terms of Service.
When will my items be delivered if I use Clearpay?
Clearpay orders are delivered within our standard delivery timeframes like any order from Glossier.
Is there a limit to how much I can spend on a single Clearpay transaction?
Yes, your bag value must be less than £800 to use Clearpay. Other factors may be taken into account that might cause this figure to be less, such as being a new customer or your customer payment history.
When will my items be delivered if I use Installments by Clearpay?
Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.
See the Shipping section above for details!
What products are not eligible for Clearpay?
Clearpay is not available on purchases of gift cards.
If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.
How do I return an item purchased with Clearpay?
Our same return policy and steps apply to orders placed using Clearpay—see the Returns section above for details! If you return an item, Clearpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Clearpay.
Where can I find out more about Clearpay?
Glossier Code of Conduct
What is the Glossier Code of Conduct?
Our Code of Conduct is an invitation to participate in the Glossier community, that sets expectations for the type of engagement that we expect from one another, as a customer, community member, or team member. We activate and uphold our Code of Conduct in all Glossier experiences— whether you’re in one of our stores or connecting with the gTEAM online.
You can find our Code of Conduct below.
Welcome to Glossier
We’re happy you’re here! Join us in creating a thoughtful and inclusive experience:
We respect each other’s space and we refrain from behavior perceived as discriminatory.
We treat others with consideration and care.
We believe in you—get creative, embrace curiosity, and have fun.
Thank you! You belong here.
Where can I visit Glossier IRL?
You can learn more about our current and upcoming Glossier retail store locations here. We can't wait to see you there!
Will I be able to test product?
Yes! We’ve redesigned our in-store testing experience so visitors are able to try our full range of products in an environment that feels safe and comfortable. We’ve brought on new tools, matched specifically to each of our products, for customers to dispense product onto before applying on themselves—our Editors will also oversee product testing to ensure all guidelines are being followed, and that every product is being sanitized after each use.
Are masks required at your stores?
We’ve been closely monitoring developments with COVID-19 to ensure we’re in compliance with guidance and regulations set by the CDC and state and local authorities in the U.S., as well as the UK government and Public Health England. At this time, we recommend masks, but do not require them to be worn in our stores.
Can I apply to work at one of your stores?
We’re excited to build our retail teams! You can head to our Careers Page to see roles that are currently open—we’ll continue to add new opportunities as they arise!
What can I buy at one of your stores?
All Glossier beauty products, and permanent GlossiWEAR items, are available to shop at our stores. Limited edition products and merchandise are available in-store while supplies last. Additionally, you'll find store-exclusive merchandise at each of our locations-these items will only be available at their corresponding store. A portion of the proceeds for one exclusive item per store will go towards supporting a local non-profit.
Can I select limited packaging when shopping in your stores?
Yes! Any of our Editors can help you opt-out when you place your order. If you choose to opt-out, your order will be packed in re-usable pink pouches only.
Do you offer Store Pickup at your stores?
Yes! To place an Store Pickup order at one of our stores, be sure to check the Store Pickup option under the ""Delivery” section of checkout. Once the order is placed, you’ll get an email once your order is ready for pickup!
Please note: Store Pickup is temporarily unavailable, but it will be back soon!
What forms of payment do you accept at your stores?
We accept debit/credit cards, Apple Pay, and Google Pay. We also accept cash at Glossier LA.
Can I return an online order at one of your physical stores?
Yes! Come to the store prepared with your order number and the products you'd like to return, and we'll take care of the rest!
How can I make changes to my order?
Please email us at gTEAM@glossier.com as soon as possible if you would like to make changes your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.
How can I check the status of my order?
You can view order status on your Account page, which will be updated after your order is placed and again once your order ships.
Can I use multiple promotions or discounts on my order?
You can use only one promotion or discount per order, but can still receive free shipping when using a promo code if your order qualifies!
To apply a discount code, just enter it in the Discount Code field at checkout. If the code isn't working, it could be invalid, expired, or may have already been used. Please note that Glossier Goods Items and Sets are not eligible for promotions or discount codes.
Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.
How can I cancel an order?
I accidentally canceled my order, can I resume it?If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email gTEAM@glossier.com if you have any questions — we’re here to help.
I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at gTEAM@glossier.com (and include your original order number) and we’ll take a look!