When can I expect to receive my Glossier order?

United Kingdom:

Standard: (£4 or free for orders over £30, after promotions)
3-5 business days

UK Expedited: (£7)
2-3 business days

Additionally, you can find a full list of our international shipping locations, and shipping timeframes here.

Please allow 1 to 3 business days for us to receive and process your order. Expedited orders will arrive in the next 1-2 business days when you place your order by 11 am GMT.

Please note, it may take a few extra days to deliver to BFPO addresses. No matter which shipping method you choose, we’ll send a tracking number so you can watch your package’s journey.

Where does Glossier ship?
Glossier currently ships to the UK, 50 United States and Puerto Rico as well as other countries around the world. For the full list of countries, see the list here.

Please note, due to restrictions on our site, we are currently unable to ship to UK islands, but hope to be able to do so in the future!

Still not seeing Glossier where you live? Tag us @Glossier to let us know! 

Will I be charged VAT & Duties?
Yep! If your order is subject to duties, taxes, or related fees, you'll be charged at checkout (you won’t need to pay anything extra when your package is delivered). We collect the amount for sales tax and duty at checkout and our shipping partner will pay them when your order is cleared through customs.

For details on how duties, taxes, or related fees are handled for our international shipping locations, please visit our International Page. 

Do you ship to PO Boxes?
We can ship to PO Boxes with Standard shipping only.

My tracking details aren't working, Can you help?
Of course! Sometimes, the carrier takes 1–2 business days to register your shipment status, so we recommend allowing 48 hours for the tracking details to update. That said, if your tracking number isn’t updating or working at all, please reach out to us via gTEAM@glossier.com. We're always here to help! 

For International processing and shipping times, visit our International Page. 

How can I edit my shipping address?
If your order is shipping to an incorrect address, please email gTEAM@glossier.com. Please note we are unable to make changes to an order more than an hour after it is placed. 

I know you ship to my country, but I don't see it as an option at checkout. How can I change the shipping country?
You'll need to make sure you're shopping from the correct country site first! To change the currency you’re shopping in (and the country you’re shipping to), just click the globe icon in the top right corner of the page (on desktop) or in the menu (on mobile) and select the correct country. Right now, we only ship to the US and the countries listed here, but we're working on bringing Glossier to more countries in the future.

Are there limitations with shipping fragrance in the UK?
Since fragrance is considered a Dangerous Good and per Health & Safety Standards in the United Kingdom, Next Day Delivery of Glossier You is only available for our mainland UK friends. For all of our non-mainland UK friends, your order containing Glossier You will ship via Standard Shipping (Royal Mail).

Due to international shipping restrictions, alcohol-based fragrance products such as Glossier You eau de parfum and Rollerball are unable to be shipped to certain countries or may be required to be shipped express (and may incur additional fees or a free shipping threshold.) Please reach out to gteam@glossier.com if you have any questions about shipping restrictions.

For details on restricted shipping items in International locations please visit our International Page.