How do I place a return?

Please reach out to or visit one of our stores with your order number and the products you'd like to return, and we'll take care of the rest.

 What’s your return policy?

We're happy to help process a return within 30 days of receiving the order.

The original order number must be provided to place a return, and you will be refunded in full to your original form of payment (with the exception of in-store cash purchases, which will be refunded with store credit). Please note, gift cards and store-specific merchandise are final sale.

How long does it take to receive a refund?

Credit card refunds usually take 5-10 business days to appear on your statement. 

 What should I do if I receive the wrong product?

Just email with your order number, and we’ll be sure to get you the Glossier you ordered!

Can I return a product I received as a gift?

If you were gifted Glossier but it isn't what you had in mind, you can return your items for store credit. Please reach out to or visit one of our stores with the gifter's first and last name, email address, and the products you’d like to return (the gifter won’t be notified of any changes). Once locating the original order, we'll handle it!