Where can I visit Glossier IRL?
You can learn more about our current and upcoming Glossier retail store locations here. We can't wait to see you there!

Will I be able to test product?
Yes! We’ve redesigned our in-store testing experience so visitors are able to try our full range of products in an environment that feels safe and comfortable. We’ve brought on new tools, matched specifically to each of our products, for customers to dispense product onto before applying on themselves—our Editors will also oversee product testing to ensure all guidelines are being followed, and that every product is being sanitized after each use.

Are masks required at your stores?
We’ve been closely monitoring developments with COVID-19 to ensure we’re in compliance with guidance and regulations set by the CDC and state and local authorities in the U.S., as well as the U.K. government and Public Health England. At this time, we recommend masks, but do not require them to be worn in our stores.

Can I apply to work at one of your stores?
We’re excited to build our retail teams! You can head to our Careers Page to see roles that are currently open—we’ll continue to add new opportunities as they arise!

What can I buy at one of your stores?
All Glossier beauty products and permanent GlossiWEAR items are available to shop at our stores. Limited edition products and merchandise are available in-store while supplies last. Additionally, you'll find store-exclusive merchandise at each of our locations—these items will only be available at their corresponding store. A portion of the proceeds for one exclusive item per store will go towards supporting a local non-profit.

Can I select limited packaging when shopping in your stores?
Yes! Any of our Editors can help you opt-out when you place your order. If you choose to opt-out, your order will be packed in re-usable pink pouches only.

What forms of payment do you accept at your stores?
We accept debit/credit cards, Apple Pay, and Google Pay. We also accept cash at select locations.

Can I return/exchange an online order at one of your physical stores?
Yes! Come to the store prepared with your order number and the products you'd like to exchange or return, and we'll take care of the rest!

Online Order Pickup 

Can I buy online, and pick up in-store? 
Yes, we offer buy online, pick up in store services at all Glossier locations, pending in-store inventory availability. To place a pickup order, select the "Store Pickup" option under the delivery section of checkout. You'll receive an email when your order is ready for pickup.

I accidentally selected in store pick up, what should I do? 
Just reach out to us at gTEAM@glossier.com, and one of our team members will be happy to assist you with cancellation, so you can place a new order with the correct delivery method. 

How will I know when my order is ready?
You’ll receive an email with pickup details from gTEAM@glossier.com once your order is ready, then you can head to the store to collect your items. Be sure to have your pickup confirmation email handy when you arrive. 

Can I make changes to my order after it's placed?
Yes, just reach out to us at gTEAM@glossier.com, and one of our team members will be happy to assist you with cancellation, so you can place a new order with the items you want.

I selected the wrong store location for my order, what should I do? 
Just reach out to us at gTEAM@glossier.com, and one of our team members will be happy to assist you with cancellation, so you can place a new order at the correct location. 

What if I don’t see my local store as an option for pickup?
We currently offer buy online, pick up in store services at select Glossier locations—but look forward to rolling out this service to additional locations soon. A store will only be listed if that location is currently this service, and has all of the products from your order in-stock. 

I'm unable to pick up my order, what should I do? 
Just reach out to us at gTEAM@glossier.com, and one of our team members will be happy to assist you with cancellation, so you can place a new order whenever you're ready. If your order is not picked up within 7 days from the time your order is ready, it will be canceled and you will receive a refund to your original payment method within 1-3 business days.

How long will you hold my pick up order? 
Pickup orders will be held for 7 days from the time your order is ready. After 7 days, orders will automatically be cancelled and refunded. 

When do I get charged for my order?
Orders will be charged upon checkout. If you'd like to cancel your order, please reach out to us at gTEAM@glossier.com, and one of our team members will be happy to assist you.