How can I make changes to my order?
Please email us at as soon as possible if you would like to make changes your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

How can I check the status of my order?
You can view order status on your Account page, which will be updated after your order is placed and again once your order ships.

How do I apply a discount code?
To apply a discount code, just enter it in the Discount Code field at checkout. If the code isn't working, it could be invalid, expired, or may have already been used. Please note that Glossier Goods Items and Sets are not eligible for promotions or discount codes. 

Can I use multiple promotions or discounts on my order?
You can use only one promotion or discount code per order, but can still receive free shipping when using a promo code if your order qualifies!

How can I cancel an order?
You’ll have the option to cancel your order directly from your confirmation email within one hour. Scroll down to find the "Changed Your Mind?” section. If it’s been longer than one hour, email and we’ll help find an alternative solution.

Please note, some orders cannot be self-canceled (for example, Store Pickup orders or gift cards). Just email as soon as possible (including your order number and cancel request) and we will find a solution.

I accidentally canceled my order, can I resume it?
If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email if you have any questions — we’re here to help!

I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?
If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at (and include your original order number) and we’ll take a look!